232: QFF With over 20 years of experience starting, managing, and growing businesses with less than 50 people, now growing his businesses with satisfying services through using a Net Promoter Score (NPS). (Troy Trewin)

podcast Jul 28, 2022

In this episode, Rob had an Interview with me to talk about my great experience in using a Net Promoter Score in growing a small business. Net Promoter Score is a great tool that can be used in a business to help gauge customer loyalty.

Growing a small business requires monitoring your service to your customers and gaining their trust. So I say, “NPS is an important metric to make sure that our customers are happy.”

This Cast Covers:

  • A great tool that can be used in a business to help gauge customer loyalty.
  • Running a quarterly anonymous team survey.
  • Measuring teams' satisfaction.
  • Helping entrepreneurs learn more about how NPS works.
  • Learning the benefits of using NPS.
  • Learning how to make your customers happy with your service.

 


 

Quotes:

See how happy people are at the business and what the cultures like.” —Troy Trewin

“Measure your team satisfaction.” —Troy Trewin

“NPS score gives you that overall benchmark as to where you're sitting.” —Rob Cameron

 


 

Music from https://filmmusic.io “Cold Funk” by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0