Age 34 in 2012, left her marketing job to set up a British-made only gift business. Combined her brick and mortar store with eCommerce, doubled her sales year on year for the first 3 years, and grew from 1 FTE to 3 (Episode 77 - Kate Tompsett)

In this episode, I interview Kate Tompsett, the Owner at Happy & Glorious, a small family-run business that sells a variety of British-made gifts. Inspired by the wonderful products that are made in Britain, Kate set-up the business in 2012 when she was 34 to support British manufacturing, applaud British talent, and keep her carbon footprint to a minimum. In 2015 she opened a store in Ashford, as part of Ashford Borough Council’s regeneration scheme, moving to larger premises in 2017. The arrival of COVID-19 pushed Kate’s focus online as she developed her website and social media to compensate for the restrictions of lockdown.

Kate sources her products from all over the UK; finds them at trade shows, through social media, or made by talented friends. She also creates her own collection of products, designed and made by Happy & Glorious in-house. When she started out, she was the only full-time employee for the first three years and now has three and expects them to be five by the end of 2021. The business doubled in sales for those first three years and it now sustains a 100% growth every year. Kate says the hardest thing in growing a small business is the pace at which everything changes.

The one thing she says she would tell herself on day one of starting out in business is, “Don’t listen to the voices that are telling you can’t do it or that you’re moving too fast or that you’re too ambitious, because the external voices are warning through love or worry or placing their own fears and anxieties upon you. Fluff up, try things out and trust your gut. Take risks and take responsibility. Celebrate and take a step back to see how far you’ve come. Be patient because it’s not gonna happen overnight. It’s like growing a tree. You’ve got to nurture it and look after it, protect it until it’s tall enough to look after you” Join us as we follow Kate’s journey to becoming an independent retailer selling only British-made goods.

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Quotes:

“Creating personal relationships with people even in a digital space is absolutely vital” – Kate Tompsett

“Every day is different in retail” – Kate Tompsett

“You can’t create a proper strategy unless you know where you’re heading” – Kate Tompsett

“Once you find a way to do planning, you’ll be absolutely fine” – Kate Tompsett

“It’s really important to stay humble and keep learning” – Kate Tompsett

“Running a small business is like growing a tree” – Kate Tompsett

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