In this episode of the Grow A Small Business Podcast, host Troy Trewin interviews Gail Kasper, founder of Gail Kasper LLC, shares her journey from being fired and starting with no money to building a thriving speaking and training business. She reveals how authenticity became her competitive edge and how mastering professional sales transformed her income from free gigs to $25,000 keynotes and $600K contracts. Gail breaks down the power of referrals, structured sales systems, and strong core values in scaling sustainably. She also opens up about leadership lessons, hiring mistakes, and the mindset required to handle setbacks. This conversation is packed with practical insights for entrepreneurs who want real business success without losing who they are.
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Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice.
And a snapshot of the final five Grow A Small Business Questions:
1. What do you think is the hardest thing in growing a small business?
According to Gail Kasper of Gail Kasper LLC, the hardest thing in growing a small business is dealing with failure and having the resilience to keep going despite repeated setbacks. She explains that as an entrepreneur you get “hit in the face” many times through failed projects, wrong decisions, or ideas that don’t take off, and the real challenge is not letting those moments stop you. Instead of quitting, she believes the key is to keep pushing forward, learn from mistakes, take action, and stay committed even when things feel uncertain or discouraging.
2. What's your favorite business book that has helped you the most?
According to Gail Kasper, her favorite business book that has helped her the most is Atomic Habits by James Clear. She values its focus on small, consistent disciplines rather than just chasing big end goals, emphasizing that daily incremental improvements create real momentum. For Gail, the book reinforces that tiny wins build confidence, strengthen habits, and ultimately drive long-term business success.
3. Are there any great podcasts or online learning resources you'd recommend to help grow a small business?
According to Gail Kasper, she recommends podcasts and learning resources that strengthen mindset, sales, and brain-based performance, including Huberman Lab for its science-backed insights on stress and peak performance, and The Ed Mylett Show by Ed Mylett for its focus on growth, vulnerability, and high-level thinking. She values resources that blend psychology, communication, and practical application, believing that understanding how people think—especially in sales and leadership—gives small business owners a strong competitive edge.
4. What tool or resource would you recommend to grow a small business?
One highly recommended tool that Gail Kasper often points small business owners toward is HubSpot CRM, because it helps organize leads, track sales activity, automate follow-ups, and manage customer data in one place — all without needing a big tech team. Gail emphasizes that having a system that captures conversations, schedules reminders, and analyzes what’s working versus what’s not can dramatically improve consistency in sales and client relationships, which is essential for growth. If you’re just getting started, HubSpot’s free tier gives you powerful CRM basics, and you can scale into its marketing and automation tools as your business expands.
5. What advice would you give yourself on day one of starting out in business?
According to Gail Kasper, the advice she would give herself on day one of starting out in business is simple: move and take action. When she was suddenly on her own with no money in the bank, she learned that inaction is the real danger, not mistakes. She would remind herself to stay logical instead of emotional, keep pushing forward even when uncertain, and allow herself to fall and learn along the way, because consistent action is what ultimately creates momentum and success.
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Quotable quotes from our special Grow A Small Business podcast guest:
Authenticity is the foundation of confidence and the gateway to real growth - Gail Kasper
Failure is not the signal to stop, it is the signal to adjust and move forward - Gail Kasper
Failure is not the signal to stop, it is the signal to adjust and move forward - Gail Kasper
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