QFF 25+ years of keynote speaking and communication coaching. Now assisting small to medium business owners in improving their communication, confidence to speak up, and negotiations making win-win situations. (Episode 280 - Karen Laos)

For this week’s Quick-Fire Friday episode, Rob interviews Karen Laos, who’s based in San Francisco, California, United States. Karen’s a Communication Expert, for almost three decades she’s been coaching women in communication and she’s also an International Best-Selling Author of Trust Your Own Voice.

In the corporate world: communication, confidence, and negotiation are keys for a small-medium business owner to succeed; whether closing a sale with a customer or negotiating with an investor. Karen has mastered if not close to learning those three fields. She has developed effective techniques and strategies that business owners can use to improve their communication and boost their confidence, which will then lead to a fruitful negotiation.

A lot of people think that what happens in a negotiation, is that one person wins and the other one loses. However, Karen believes that if it's like that, it's not a very productive path to go. “So, the number one thing is to think about it as a relationship. I am building a relationship here.”, Karen said.

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Quotes:

“You can negotiate. You don't have to just pay what's right there at face value.” — Karen Laos.

“If we're not understanding each other communication hasn't taken place.” — Karen Laos.

“The number one thing is always to know your audience.” — Karen Laos.

“Yeah, well, a lot of people look at negotiation, as if it's one person wins, and one person loses.” — Karen Laos.

“Yes, I'm going to go with how to stop rambling and get to the points. The number one thing in communication, particularly in a negotiation that I've noticed is people start talking too much, tripping over their words, or saying too many words.” — Karen Laos.

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